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Terms and Conditions

Last Updated: October 15, 2026

These Terms and Conditions apply to services booked with Queens Cleaning Company through QueensCleaningCompany.net, Jobber, or directly with our team. Please review them before approving a quote or confirming a booking.

Quotes and Booking

Quotes are based on the property details, condition, service level, and requests provided by the customer. Please provide accurate information about your space and service needs.

Submitting an inquiry or receiving a quote does not reserve an appointment. Bookings are confirmed after we receive your approval, the required deposit, and our team’s confirmation.

If the property’s condition or requested work differs from the approved quote, we will discuss any changes to pricing, scope, or scheduling before proceeding with additional work.

Deposits

Unless your written quote states otherwise, booking deposits are:

Standard services: $30
Reset Special: $50
Move-in and move-out cleanings: $75

Deposits are applied toward your service total and are non-refundable when the customer cancels, except where a refund is required by law.

Move-in and move-out bookings also require a valid payment card saved through our payment provider.

Payments and Payment Plans

Your quote or booking confirmation will state when payment is due. Unless otherwise stated, payment is due upon arrival. If you will not be present, payment must be completed before service begins. Any approved arrangement to pay after the final walkthrough must be confirmed before your appointment.

Payment plans must be approved in advance. The first installment serves as the booking deposit, and the remaining installments must be paid by the agreed dates before service. Plan payments are non-refundable when the customer cancels, except where required by law.

Cancellations and Rescheduling

Please provide at least 48 hours’ notice before your scheduled appointment to cancel or request a change. Contact our team by text or email.

One reschedule is permitted with the required notice, subject to availability. Your existing deposit may transfer to that appointment. Further changes may require a new booking and deposit, which will be explained before confirmation.

For move-in and move-out cleanings, cancellations or rescheduling requests received less than 48 hours before the appointment are subject to a fee of 30% of the agreed service price, in addition to forfeiture of the non-refundable deposit.

Any cancellation fees for other services will be stated in your quote or booking terms before you confirm.

A saved card does not, by itself, authorize every charge. Any applicable cancellation charge must be covered by the payment authorization accepted at booking.

Service Scope and Cleaning Levels

Your approved quote identifies the service level, areas, and add-ons included in your appointment. Services outside that scope require approval and may involve additional charges or a separate appointment.

Results depend on the condition of the space and materials. Permanent stains, damage, discoloration, and normal wear may remain after cleaning.

Reset Special

The Reset Special provides a designated amount of cleaning and organizing time based on the option booked. Work is guided by your priorities and what can reasonably be completed during that time.

It does not guarantee that your entire home or every requested task will be completed in one appointment.

Home-size limits, time allowances, and promotional conditions are stated in the offer or approved quote. Larger homes, extensive buildup, or significant clutter may require different pricing or additional appointments. Remaining work will be discussed and quoted separately.

Preparing for Your Appointment

Customers are responsible for:

Providing safe, timely access, running water, and electricity.
Providing accurate parking instructions at least 24 hours before service.
Securing pets before our team arrives.
Locking away firearms, weapons, medications, valuables, and sensitive documents.
Disclosing known pests, hazardous conditions, fragile items, and surfaces requiring special care.

First-time customers must be available for the initial and final walkthroughs unless another arrangement has been approved.

Customer responsibility for towing costs caused by incorrect parking instructions will be addressed based on the circumstances and applicable law.

Move-In and Move-Out Preparation

The property must be accessible and ready for the work described in your quote. Please disclose remaining belongings, moving activity, utility interruptions, or other conditions that could affect service.

Work beyond the agreed scope will require an approved change or a separate booking.

Unsafe Conditions or Inability to Access

We may pause, decline, or stop work when conditions prevent safe service. Examples include unsecured weapons, aggressive animals, infestations, exposed bodily waste, or other hazardous materials.

If we cannot enter or safely perform the service, we will explain the issue and discuss next steps. Any applicable fee must have been disclosed in your booking terms and must be permitted by law.

Photos and Privacy

Before-and-after photos are part of our documentation for quality assurance, insurance, and dispute resolution.

Promotional photo use is handled separately. You may opt out by notifying us before your appointment. Additional information is available in our Privacy Policy.

Walkthroughs, Concerns, and Damage

Please identify any service concerns during the final walkthrough when possible. If you notice a concern afterward, contact us promptly with relevant details and photos so we can review it and discuss an appropriate resolution.

Please report suspected damage promptly. We will review the circumstances and available documentation. Nothing in these terms excludes responsibility or limits customer rights where prohibited by law.

Changes by Queens Cleaning Company

Weather, illness, emergencies, or other unexpected circumstances may require us to change an appointment. We will notify you as soon as reasonably possible and offer available alternatives.

If we cancel and cannot agree on a replacement appointment, we will refund payments for services we have not provided.

Website Information and Updates

Website prices and promotions may change. Your approved quote and booking terms govern your confirmed appointment. Changes to these website terms will apply to future bookings unless you agree otherwise or the law requires a different approach.

Your Legal Rights

These terms do not waive cancellation rights, refund rights, or other protections that cannot legally be waived. Applicable law controls if it conflicts with these terms.

Contact Us

Queens Cleaning Company

Charlotte, North Carolina

Email: CustomerService@queenscleaningcompany.net

Phone/Text: 980-785-4826

Website: QueensCleaningCompany.net

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