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Privacy Policy

Last Updated: October 15, 2026

Queens Cleaning Company (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and share personal information when you visit QueensCleaningCompany.net, request services, or communicate with us.

Information We Collect

We collect information you provide through website forms, service requests, bookings, and communications. This may include your name, email address, phone number, service address, appointment preferences, property details, photos, access instructions, and billing or transaction information.

Our website and connected service platforms may also collect technical information, such as your IP address, browser type, device information, and website activity through cookies or similar technologies.

How We Use Your Information

We use personal information to:

Respond to inquiries and prepare quotes.
Schedule, provide, and manage services.
Process payments and maintain transaction records.
Send appointment reminders, service updates, and customer support communications.
Maintain service documentation and improve our operations.
Send promotional communications where permitted, with consent when required.
Meet legal obligations and address safety concerns or disputes.

How We Share Information

We may share information with authorized team members, contractors, and service providers as needed to perform services and operate our business. These providers may include Jobber, payment processors, website providers, and communication platforms.

We may also disclose information when required by law or reasonably necessary to protect customers, our team, or our legal rights.

Mobile phone numbers and text-message consent information are not shared with third parties or affiliates for their own marketing or promotional purposes. Providers supporting our messaging services may process this information to deliver messages on our behalf.

Payments

Payments are processed through third-party payment providers. Their handling of payment information is governed by their own privacy and security policies. Please do not send full payment card details through inquiry forms, email, or text messages.

Service Photos

Before-and-after photos are taken for service documentation, quality assurance, insurance, and dispute-resolution purposes.

Service photos may also be used on our website or social media, subject to your promotional preferences and any consent required by law. You may opt out of promotional photo use by contacting us before your appointment. Opting out does not affect photos maintained for internal service documentation.

Text Messages and Emails

We may send messages about inquiries, quotes, bookings, appointment reminders, invoices, and service updates. Promotional messages are sent with consent when required.

Message frequency varies. Message and data rates may apply. You may reply STOP to unsubscribe from automated text messages or HELP for assistance. You may also contact us using the information below.

To stop marketing emails, use the unsubscribe link included in the email or contact us directly.

Cookies and Third-Party Services

Our website and connected platforms may use cookies and similar technologies to support website functionality and understand website usage. You can manage cookies through your browser settings, although disabling them may affect certain features.

Third-party websites, booking tools, and payment platforms have their own privacy policies.

Information Security and Retention

We use reasonable safeguards to protect personal information. No method of electronic transmission or storage is completely secure.

We retain information as needed to provide services, maintain business records, resolve disputes, and satisfy legal obligations. Retention periods vary depending on the information and its purpose.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information. We may need to verify your identity before responding. Requests are subject to applicable law and any required record retention.

You may also contact us to update your communication preferences or opt out of promotional photo use.

Children’s Privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us.

Changes to This Policy

We may update this policy to reflect changes in our practices or applicable requirements. Updates will be posted on this page with a revised date.

Contact Us

Queens Cleaning Company

Charlotte, North Carolina

Email: CustomerService@queenscleaningcompany.net

Phone: 980-785-4826

Website: QueensCleaningCompany.net

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